Delivery Policy(For B2C Only!)
Thank you for visiting and shopping at GBK. Following are the terms and conditions that constitute our Delivery Policy.
- Shipment processing time
All orders that placed before 11:00am are shipped the same day. Otherwise, please allow 2 business days for processing. (Excluding weekends and public holidays) Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
- Delivery Fees & Time
Shipping charges for your order will be calculated and displayed at checkout.
Region | Shipping Cost | Estimated Delivery Time |
Auckland Central | $5 | 1-2 Business days after shipping |
Other Area | $6.5 | 2-3 Business days after shipping |
Rural Area | Standard Fees+$6.5 | 3-4 Business days after shipping |
If you live at a rural address, besides standard delivery fees, you will be charged additional $6.5. Unfortunately, this additional fee is necessary for your item to be delivered, because rural delivery operators are subcontracted by courier providers to deliver your parcel from the nearest depot.
- Extra Fees Apply
Signature Required – $1.50 per shipment
If you don’t want courier providers to leave your parcel unattended please select the signature required option. This is especially recommended for high-value items.
Delivery times are as provided by our carriers and are estimates only. Delays may occur during peak periods, your regions and due to factors outside the carriers control. Please make sure your delivery information is correct. Your items will be strictly shipped only to the address that you provided to our system.
- Shipment to P.O. boxes
We currently do not deliver to PO Boxes. Please use a street address when placing your order to avoid delays.
- Shipment confirmation & Order tracking
When order is packed and dispatched, we will send an email. This email will contain ‘Track and Trace’ label number and courier provider, as well as instructions on how to track your order.
- Item lost and Damage
If your items aren’t delivered within estimated delivery date, please track the parcel first with provided tracking information and allow extra 1 or 2 business days before you contact our customer service department. If your items are delivered with damage, please contact our customer service centre within 24 hours, from the time you receive your parcel.
(on weekends and public holiday, please contact us through email)
Return, Refunds & Replacement Policy
- Changed mind about an order or Purchased wrong item
If you change your mind about an item that you’ve recently purchased or you purchase wrong Item, you need to contact our customer service team and send the item back within 7 days after its delivery. You can return it to us, and we’ll offer you an exchange or refund, as long as:
- The item is unused and in its original packaging
- You provide proof of purchase
However, this does not apply to:
- The item is used.
- The original packaging is damaged.
We do not pay for shipping costs of returning items to our warehouse.
After receiving return products, our customer service team will contact you regarding exchange or refund.(Customers are liable for additional shipping cost on exchange and refund items)
Note: For refund items, the initial shipping cost you will deducted from your refund.
- Received order but there are missing items
While this happens very rarely, If you received your order but there are missing items, please contact our customer service team with your order number and the item/s that is/are missing from your order immediately. We’ll start an investigation with the Warehouse team as soon as we receive your email, and put it right immediately for you. Once we confirm , we will ship you the correct product ASAP.
- Received wrong item
While this happens very rarely, if you receive a different item from what you ordered, then please contact our customer service team with in 7 days from tis delivery, so we can put it right immediately. Once we receive your email, we’ll ship you the correct product ASAP.
We’ll also email you a free shipping label so you can return the incorrect item back to us (at no additional cost). And please return the item with its original packaging. You can either give it back to the driver that delivered the replacement, drop it off at your nearest depot or call CourierPost at 08002687437 to arrange collection of the incorrect item.
- Received faulty item
If you received an item that’s faulty, please contact our customer service team immediately from tis delivery. Once we receive your request, our customer service team will assess the information and will be in touch with you so we can sort it out immediately.
- Damage caused by the installer or other factors, including the following, is not covered by our warranty:
Damage due to abuse or force damage / Damage due to incorrect installation or improper handling / Normal wear and tear / Products in contact with liquid / excessive wear, damage, mishandling, accident or failure to comply with operating instructions / Use of products with inappropriate accessories.
#Please Note
Regarding every return, refund or replacement, please contact our customer service team immediately, and follow our instructions.
We aim to process all returns within 7days from the date it’s received back at the warehouse.
Customer service team email: info@gbk.com
